- Where is my order?
You can track the status of your order from the “order history” section on your account page. You will receive a confirmation email when your order is shipped.
- When will I get my product?
Our processing time before an order is shipped out is 24 hours, excluding public holidays! You will receive a confirmation email when your order is shipped.
You can track orders using your order id or tracking id on our tracking page.
Delivery In Metros*: 2 – 5 working days
Rest of India*: 4 – 7 working days
- Do you have a same-day delivery service?
Same-day delivery is currently only for Hyderabad orders at an extra cost borne by the customer. You can reach out to our customer support on Email at hydrostanltd@gmail.com before 4 pm (except Sundays) to get a quote for the same. Once the delivery charges are accepted by you, we’ll have your parcel delivered the same day.
- How much time does delivery take?
We process orders every day before 9am am except on public holidays. After dispatch, it takes about 2-5 working days for delivery in the metro cities and about 4 to 7 working days for the rest of India.
We ship your order from Hyderabad, Telangana.
- Do you have any shipping charges on international/within-India orders?
Currently we ship only within India, shipping fee of Rs.50/- is levied on orders. A convenience fee might also be charged for the ‘Cash on Delivery’ based orders.
- Can I change my shipping/billing address?
Yes, you can change your shipping or billing address within 24 hours of placing the order. Once the order is shipped already, it gets difficult. Kindly reach out to our customer support team by submitting your request via the “contact us” form.
- Can I change the items in my order?
Yes, it is only possible to change items in your order if the order has not been dispatched from our warehouse.
To change items in your order, please reach out to our customer support team by submitting your request via the “contact us” form with your order ID before 4 pm
- How do I cancel my order?
If you intend to cancel your order, please reach out to customer support by submitting your request via the “contact us” form with your order ID.
If your order is not dispatched from our warehouse, only then we will be able to cancel the order the same day.
Unfortunately, if you intend to cancel your order after the product has been dispatched from our warehouse, you will have to wait for 24 to 48hrs before we can cancel the same.
Once the online tracking information updates confirming that your order is being returned to us will, we will proceed to cancel your order.
Once your order has been canceled, we will initiate the refund immediately. Kindly allow 3-5 business days for the refund to reflect in your account. Reimbursement of funds will be allocated back to the original form of payment used for the purchase.